Refund policy
QUALITY, WARRANTIES, AND RETURN OF GOODS
1. The quality of the Goods must comply with all necessary conditions of current regulations and standards regarding the Goods and is confirmed by the relevant documents established by current legislation and this Agreement.
2. The acceptance of the Goods in terms of quantity, completeness, and quality is carried out by the Buyer on the day of receiving the Goods. The Buyer undertakes to inspect purchased jewelry items at the moment of their receipt from the Seller directly or from the transportation company, if delivery was carried out with the involvement of a transportation company, and to make claims at the time of receiving the Goods.
3. Care rules:
• Wash jewelry in soapy water to remove accumulated dust and grease.
• Remove jewelry at night and during bathing.
• Store jewelry separately from each other to avoid scratches and chips.
• Protect enamel jewelry from direct sunlight and temperature changes.
• Clean jewelry using special jewelry cloths (following usage instructions).
• Occasionally send jewelry for cleaning or surface renewal to the Seller.
4. Proper use should exclude:
- Contact with acids, solvents, and alkalis (including detergents/cleaning agents).
- Interaction with substances containing chlorine, iodine, mercury, sulfur, or their compounds.
- Interaction with cosmetics (creams, lotions) and seawater.
- Contact with open flame.
- Exposure to high/low or rapid temperature changes and X-ray radiation.
- Physical work while wearing jewelry (lifting weights, washing dishes, moving gravel on the beach, etc.).
- Impact, pressure.
- Cleaning jewelry with a toothbrush and toothpaste.
- Ultrasonic or abrasive cleaning at home.
5. According to the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994, jewelry items made of precious metals, precious stones, organogenetic precious stones, and semi-precious stones are listed as items of proper quality that are not subject to exchange (return).
6. Despite the legal prohibition on the return of Goods of proper quality by the Buyer (clause 7.5 of the Agreement), the Seller has the right to exchange or return Goods of proper quality (except Personalized items) upon receiving a request message from the Buyer within 7 (seven) calendar days from the date of receiving the Goods by the Buyer, provided that the appearance of the Goods is preserved, there are no signs of use, unless otherwise agreed by the Parties. The period for such exchange/return by the Supplier is 14 (fourteen) calendar days from the moment of receiving the returned Goods by the Seller, if replacement Goods are available.
If there are signs of use, the Buyer has the right to refuse exchange/return of the Goods or to exchange/return the Goods with a reduction in value equal to the cost of restoring the condition of the Goods using the Buyer's rates.
7. Rings of proper quality with sizes below 16.0 and above 19.0 are only eligible for exchange.
8. The Seller does not perform exchanges/returns of Personalized items of proper quality.
9. All claims regarding the quality of the Goods must be directed by the Buyer to the Seller's email address order@darijewelry.com or to the address of the Seller provided in the "Contacts" section or as separately notified by the Seller. The period for considering the Buyer's claim by the Seller is 14 (fourteen) calendar days from the date of receiving the claim and the Goods by the Seller (if the Seller's request for receiving the Goods is provided), unless another period is agreed by the Parties. After this period, the Seller makes a decision either to reject the claim and refuse to refund or to accept the claim and comply with the request for refund/exchange/ replacement of the Goods.
10. The delivery of Goods for exchange/return to the Seller's address provided in the "Contacts" section or separately notified by the Seller and the delivery of the replacement Goods from the Seller to the Buyer are carried out at the expense of the Buyer.
11. The warranty for items displayed on the Website is 30 (thirty) calendar days from the date of sale and only covers confirmed manufacturing defects of the Goods. In the event of a manufacturing defect, the Seller provides warranty repair/replacement/exchange of the Goods/refund according to applicable law.
12. Claims by the Buyer are not satisfied by the Supplier if the quality of the Goods complies with the conditions of this Agreement, as well as regarding the Goods, damages, or reduction in quality that occurred due to non-compliance by the Buyer or third parties with the warranty conditions, operating rules, storage of the Goods, etc.
13. The Seller provides free service for Goods (provided that the purchase of specific Goods from the Seller is confirmed):
13.1. For gold items (indefinitely):
• Cleaning surfaces from dirt.
• Surface renewal (polishing, matting).
• Restoration of enamel layer.
• Elimination of damages that occurred due to normal wear and tear not caused by the owner of the Goods.
13.2. For silver items (within one year from the moment of the Buyer receiving the Goods):
• Restoration of enamel layer.
• Elimination of damages that occurred due to normal wear and tear not caused by the owner of the Goods.
14. The delivery of Goods to the Seller for service and the return of such Goods to the Buyer are at the expense of the Buyer.
15. Upon agreement between the Parties, the Seller may provide the Buyer with other repair services for Goods and jewelry items from other manufacturers at the Seller's rates.